Refund Policy

30-Day Money-Back Guarantee

If you're not completely satisfied with your purchase, we'll refund your money. No questions asked.

Eligible Products

Our refund policy applies to:

• Unopened products in original packaging
• Products with manufacturing defects
• Damaged products received
• Wrong items shipped

How to Request a Refund

1. Contact Us: Email support@energyelixir.com with your order number
2. Provide Details: Include reason for return and photos if damaged
3. Receive Authorization: We'll send you a return authorization within 24 hours
4. Ship Back: Return the product using our prepaid label (if provided)
5. Get Refunded: Refund processed within 5-7 business days of receipt

Refund Method

Refunds will be issued to the original payment method:

• Credit/Debit cards: 5-7 business days
• PayPal: 3-5 business days
• Apple Pay/Google Pay: 3-5 business days

Shipping Costs

Return shipping policies:

• Defective/Wrong Items: We cover return shipping
• Change of Mind: Customer responsible for return shipping
• Free Shipping Orders: Original shipping cost deducted from refund

Non-Refundable Items

The following are not eligible for refund:

• Products returned after 30 days
• Used or opened products (except for defects)
• Items without proof of purchase
• Digital products or gift cards

Exchanges

We currently don't offer direct exchanges. Please request a refund and place a new order for the item you'd like.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account again
2. Contact your credit card company (processing may take time)
3. Contact your bank
4. If still not received, email us at support@energyelixir.com

Contact Us

Questions about refunds?